Privacy Policy
Effective date March 2025
This Privacy Policy explains how Vivian May Interiors, a trading name of Smith & Co Enterprise Limited, collects, uses, stores, and protects your personal information when you visit our website, make a purchase, or engage with our services. We are committed to respecting your privacy and safeguarding your data in accordance with UK data protection laws, including the General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
1.1. Vivian May Interiors is a trading name of Smith & Co Enterprise Limited, registered in England and Wales. We operate an online and in-store business offering furniture, homeware, paint, and jewellery.
1.2. Our registered office and contact details can be found in our Terms & Conditions or at the bottom of this page.
2. What Information We Collect
2.1. When you use our website, place an order, create an account, or contact us, we may collect the following personal information:
-
Full name
-
Email address
-
Billing and shipping address
-
Phone number
-
Payment details (processed securely through third-party providers)
-
Order history and preferences
2.2. We may also collect non-personal data such as:
-
IP address
-
Browser type
-
Device information
-
How you interact with our website
3. How We Use Your Information
3.1. We use your data to:
-
Process and fulfil orders
-
Communicate with you about your purchase or enquiry
-
Send order confirmations and delivery updates
-
Improve website functionality and customer experience
-
Manage returns, refunds, and customer service
-
Send educational and promotional emails, including furniture advice, homeware tips, Frenchic Paint guidance, and exclusive offers (see Section 4)
4. Marketing & Educational Communications
4.1. If you make a purchase through our website and provide your email address during the checkout process, we may send you occasional emails under the soft opt-in rule, in line with the Privacy and Electronic Communications Regulations (PECR).
4.2. These communications may include:
-
Furniture advice and styling tips
-
Homeware inspiration and design guidance
-
Frenchic Paint usage tips, tutorials, and best practices
-
Exclusive offers, promotions, and new product updates
4.3. You will always have the option to unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.
4.4. Opting out of these communications will not affect service-related emails, such as order updates or customer support messages.
5. How We Share Your Information
5.1. We never sell your personal data.
5.2. We may share your data with trusted third parties where necessary to:
-
Fulfil your order (e.g. courier and delivery services)
-
Process payments securely (e.g. Square, PayPal, Klarna, ClearPay)
-
Operate our website and customer support tools
5.3. All third-party partners are required to handle your data in line with applicable data protection laws.
6. Data Storage & Security
6.1. We take appropriate security measures to protect your personal data against unauthorised access, loss, misuse, or alteration.
6.2. Your data is stored securely on password-protected systems and servers, and access is limited to authorised staff and service providers only.
6.3. We retain your personal information only for as long as necessary to fulfil the purposes it was collected for, including for legal, accounting, or reporting obligations.
7. Your Data Rights
7.1. Under UK data protection law, you have the right to:
-
Access the personal data we hold about you
-
Request correction of inaccurate or incomplete data
-
Request deletion of your data (where legally permitted)
-
Object to or restrict processing of your data in certain circumstances
-
Withdraw your consent to marketing communications at any time
-
Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been breached
8. Cookies & Website Tracking
8.1. Our website uses cookies to improve your browsing experience and to collect anonymised data about how the site is used.
8.2. You can control or disable cookies through your browser settings. Please note that disabling cookies may impact some website features.
For more detailed information, see our Cookie Policy.
9. Third-Party Links
9.1. Our website may contain links to other websites. Once you leave our site, we are not responsible for the privacy practices or content of those third-party websites.
We recommend reviewing the privacy policies of any sites you visit.
10. Changes to This Policy
10.1. We may update this Privacy Policy from time to time to reflect changes in our business or legal requirements. Updated versions will always be published on this page, and the revised policy will take effect immediately upon posting.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or the way we handle your data, please get in touch:
📍 Vivian May Interiors, 31 Queen Street, Bude, Cornwall, EX23 8AY