Delivery
Effective Date: October 2023
1. Shipping Methods
At Vivian May Interiors, we partner with a range of trusted couriers to ensure that every order is handled with care and delivered promptly. Our aim is to offer the best customer service possible by providing reliable delivery options tailored to suit the needs of our diverse product range. Whether you’re purchasing Furniture, Homeware, or Frenchic Paint, we strive to make the delivery experience seamless and efficient, giving you peace of mind from the moment you place your order to its arrival at your doorstep.
Furniture:
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DHL Tracked 48 service.
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Delivery within 1 - 3 business days* including Saturdays.
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Online real time tracking.
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Email Notifications.
* We aim to provide 1 - 3 business day delivery for orders placed with DHL Tracked 48 service, ensuring your items reach you as quickly as possible. However, please note that 1 - 3 business day delivery is not guaranteed, and factors beyond our control may occasionally cause delays.
Homeware: ( Lighting, Mirrors, Clocks, Ornaments etc )
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Tracked delivery service.
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Delivery within 1 - 3 business days
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Online real time tracking.
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Email Notifications.
* We aim to provide 1 - 3 business day delivery for orders placed with Tracked delivery service, ensuring your items reach you as quickly as possible. However, please note that 1 - 3 business day delivery is not guaranteed, and factors beyond our control may occasionally cause delays.
Frenchic Paint: (excluding Wall & Trim Paint)
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Royal Mail Tracked 48 service.
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1 - 3 business days delivery including Saturdays.
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Orders placed by 2pm will be dispatched the same day (Monday to Friday).
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Online real time tracking with photo on delivery.
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SMS Notifications.
* We aim to provide 1 - 3 business days delivery for orders placed with our Royal Mail Tracked 48 service, ensuring your items reach you as quickly as possible. However, please note that 1 - 3 business days delivery is not guaranteed, and factors beyond our control may occasionally cause delays.
Frenchic Wall Paint and Trim Paint:
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Amazon Tracked 48 service.
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1 - 3 business days delivery including Saturdays.
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Online real time tracking with photo on delivery.
* We aim to provide 1 - 3 business days delivery for orders placed with Amazon Tracked 48 service, ensuring your items reach you as quickly as possible. However, please note that 1 - 3 business days delivery is not guaranteed, and factors beyond our control may occasionally cause delays.
1894 Custom Metal Signs:
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Tracked 48 service.
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Delivery within 1 - 3 business days
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Please allow up to 10 working days from the date of the order for the sign to be custom made and dispatched.
* We aim to provide 1 - 3 business day delivery for orders placed with Tracked 48 service, ensuring your items reach you as quickly as possible. However, please note that 1 - 3 business day delivery is not guaranteed, and factors beyond our control may occasionally cause delays.
2. Order Processing
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All orders are processed within 1 to 2 business days of receipt, excluding weekends and holidays.
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You will receive an email confirmation with tracking information once your order has been dispatched.
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Orders placed on weekends or holidays will be processed on the following business day.
3. Out of Stock Products
While we strive to maintain accurate inventory levels on our website, there may be instances where a product you ordered is temporarily out of stock. In such cases:
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We will notify you via email as soon as we become aware of the stock issue.
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You will have the option to:
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Wait for the product to be back in stock.
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Choose an alternative product of equal value.
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Receive a refund for the out of stock product.
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Cancel the order and receive a full refund.
4. Direct Supplier Shipment
A portion of our product offerings undergo direct shipment from our trusted suppliers. Consequently, the delivery timelines for these particular products may extend beyond the estimates provided on this platform. Should you choose to purchase multiple items, it is conceivable that you will receive them in separate deliveries, depending upon the dispatch origins of the items you have selected.
In the event that your order is subject to such split deliveries, our dedicated customer service team will promptly notify you via email. Your satisfaction remains paramount to us, and we are committed to ensuring you stay well-informed throughout your shopping experience.
5. Shipping Costs
Shipping costs vary depending on the products ordered, shipping method chosen and the destination. The shipping cost will be calculated and displayed during the checkout process.
6. Receiving Your Delivery
Upon the receipt of your order, we strongly recommend conducting a comprehensive inspection of all items to identify any potential damage or defects. To ensure efficient resolution, you are require you to promptly notify us within 48 hours of receiving your order if you encounter any issues.
Our dedicated customer service team stands ready to provide you with the best possible assistance to address and resolve any concerns you may have encountered. Your satisfaction is our priority, and your timely communication empowers us to serve you effectively.
7. Address Accuracy and Non-Delivery
It is imperative that you verify the accuracy and completeness of your shipping address at the time of checkout. Please note that we cannot assume responsibility for orders dispatched to addresses that are inaccurate or incomplete, as provided by the customer. In such instances where an order cannot be delivered due to an incorrect or incomplete address, additional charges may be applicable for re-routing or reshipping of orders.
Kindly be aware that refunds will not be available for orders that remain undelivered solely due to inaccuracies or omissions in the provided shipping address. We encourage you to exercise utmost diligence in ensuring the correctness of your address information to facilitate a smooth and successful delivery process. Your satisfaction is our priority, and we appreciate your cooperation in this matter.
8. Delays in Delivery
While we make every effort to deliver your order within the estimated timeframes, please understand that unforeseen circumstances (e.g., extreme weather, natural disasters, or carrier delays) may occasionally cause delays in delivery. We appreciate your understanding in such situations.
9. Lost or Stolen Packages
Once your order is in transit, it is the responsibility of the shipping carrier. If you believe your package has been lost or stolen, please contact us, and we will assist you in resolving the issue to the best of our ability.
10. International Shipping
Regrettably, we do not offer international delivery services at this time. Our shipping services are limited to domestic addresses within the United Kingdom (excluding Northern Island, Scottish Highlands & Off Shore. We apologise for any inconvenience this may cause, and we hope to expand our delivery options to international customers in the future.
If you are located outside our current delivery area and have questions or inquiries about our products, please feel free to reach out to our customer support team. We are here to assist you with any information you may need, and we appreciate your interest in our products.
11. Contact Information
If you have any questions or concerns regarding your order, shipping, or delivery, please contact our customer support team at sales@vivian-may.com or 01288 352520
12. Policy Changes
We reserve the right to make changes to this Delivery Policy at any time. Any updates or revisions will be posted on our website, and the revised policy will be effective from the date of publication.
By placing an order with Vivian May Interiors & Lifestyle, you agree to abide by the terms and conditions outlined in this Delivery Policy.
Thank you for choosing Vivian May Interiors & Lifestyle for your shopping needs. We appreciate your business and look forward to serving you.